This website uses cookies to ensure you get the best experience.

Backlight and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, that is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
Skip to main content
Technical Sales & Customer Success · US - Remote · Fully Remote

Sr. Customer Success Manager

The Mission

Backlight is a global media technology company dedicated to improving the entire video content lifecycle, from creation to monetization. Our suite of SaaS solutions empowers creative teams at every stage of production.

As our Sr. Customer Success Manager, you will own the success of some of Backlight's high-value clients in North America. You'll ensure they achieve measurable business outcomes, maximize platform value, and see Backlight as an indispensable partner, directly influencing our product direction and growth.

Responsibilities

  • Build deep, strategic relationships with senior client stakeholders, positioning Backlight as a critical enabler of their business imperatives.

  • Act as the definitive expert on Backlight's platform (Iconik and Wildmoka), guiding clients to optimal use and identifying new ways our solutions drive their success.

  • Own the renewal and expansion strategy for your accounts, identifying opportunities to deepen our partnership, drive new revenue with the install base and grow our footprint.

  • Proactively monitor client health and usage, translating data into actionable insights that preempt issues and accelerate adoption.

  • Drive internal alignment, championing client needs across Product, Engineering, and Sales to ensure our roadmap and services directly support their growth.

  • Advise clients on industry trends and best practices, helping them leverage Backlight to navigate market shifts and achieve competitive advantage.

Requirements

We're looking for someone who thrives on driving client success and shaping long term partnerships.

  • 5+ years of experience owning customer relationships in enterprise SaaS with a focus on content, workflows, and/or asset lifecycle management. High-level understanding of video formats, ingest, delivery, and distribution.

  • A track record of translating complex client needs into clear action, driving measurable business outcomes.

  • Exceptional ability to engage and influence senior executives, articulating value and building trust.

  • Demonstrated ability to manage multiple complex accounts, balancing competing priorities and driving projects to completion.

Bonus points

  • Experience supporting customers in media, broadcast, or streaming environments.

  • Experience working with global partners and/or resellers.

Work Arrangement

Fully remote — work from anywhere within approved regions/time zones.

Department
Technical Sales & Customer Success
Locations
US - Remote
Remote status
Fully Remote

Why Backlight?

Where great products get built.

Working at Backlight means joining a product-led, mission-driven company that values creativity, curiosity, and collaboration. We build technology that helps storytellers do their best work.

— Build at Scale: Work on products that power the world's biggest media brands.
— Own Your Impact: Join a culture built on trust, where individual contributors have a massive say in the roadmap.
— Backlight Holiday: Extra paid time off between Christmas and New Year's so you can fully disconnect.
Technical Sales & Customer Success · US - Remote · Fully Remote

Sr. Customer Success Manager

Loading application form

Already working at Backlight?

Let’s recruit together and find your next colleague.

Applicant tracking system by Teamtailor